Frequently asked questions
Accounts, funding, verification and fees. If your question is not covered here, our team replies to every message.
How do I open a Musetech account?
Click Sign up, enter your email address and a password of at least eight characters, then accept the Terms of Service and Risk Disclosure. You can start exploring markets immediately; identity verification is required before larger withdrawals.
Which assets and markets are available?
Musetech lists 20 digital assets against USDT, including Bitcoin, Ethereum, BNB, Solana, XRP, Cardano, Dogecoin, TRON, Avalanche, Polkadot, Chainlink, Litecoin, Bitcoin Cash, NEAR, Cosmos, Uniswap, Aptos, Polygon and Shiba Inu. All balances are denominated in USD-equivalent terms.
What are the trading fees?
Spot trading costs 0.10% per executed order, charged in USDT on the notional value. Deposits are free. Withdrawal fees depend on the asset and network and are shown before you confirm a request.
How do deposits work?
Open Wallet, choose an asset and copy the deposit address for the network shown. Send the asset, then submit the transaction hash in the deposit form. Our compliance team reviews the transfer before crediting your balance, usually within 30 minutes.
How long do withdrawals take?
Withdrawal requests are reviewed before release, typically within two hours. The amount and network fee are locked as soon as you submit the request; if the request is declined, the full amount is returned to your available balance.
What is KYC and why is it required?
Know Your Customer checks confirm that the person behind an account is who they claim to be. Upload a government-issued ID plus your legal name, date of birth and address. Most reviews complete within one business day.
Can I cancel a limit order?
Yes. Open orders appear on the trade screen and the Orders page. Cancelling releases the locked amount back to your available balance immediately.
Do you offer margin or leverage?
No. Musetech currently operates spot markets only. You can never lose more than the balance you hold on the platform.
How are prices determined?
Musetech publishes internal reference prices and depth generated from its own market engine. Prices are indicative, move continuously and can differ from other venues.
How do I contact support?
Email [email protected] or use the contact form. Include your account email and any relevant request numbers so we can assist faster.
Still need help?
Include your account email and any request reference numbers so we can locate your case quickly.